SALLY TWINKLE ONLINE - TERMS & CONDITIONS

Please read the following prior to placing an order. All our terms and conditions comply with UK legislation, including the Distance Selling Regulations. It is important to us that all our customer's can shop safely and securely with Sally Twinkle Online.

All colours are reproduced online as accurately as possible, however, due to the variation in computer screen resolutions actual products may vary in colour from those shown on screen. All measurements shown are approximate. Important: Items cut to size, eg fabric, ribbons etc are non returnable unless faulty or inaccurately sent. 

Sally Twinkle Online reserves the right to discontinue or change products and pricing without notice. Should any change occur after your order is placed then we will do our best to honour your order prior to the change being made, where this isn't possible we will contact you to inform of the change and ask you to confirm if you still wish to proceed with your order. In the event we are unable to contact you your order will be cancelled and your payment refunded.

Whilst every effort is made to ensure all the information displayed on our website is correct, from time to time errors may occur, and these will be rectified at the earliest opportunity following awareness of the error.

From time to time some products may be unrepeatable or available for a limited time only and once sold out will be removed from Sally Twinkle Online at the earliest opportunity. Customer's are advised to ensure they purchase sufficient quantity of product to complete their project. Sally Twinkle Online cannot be held responsible for items discontinued or sold out where the customer has failed to order sufficient product at point of initial order.

Due to variations in printing processes colour variation may occur between batches of some product, we will always ensure that you receive products from the same batch number where multiples are ordered. We cannot guarantee to match batch numbers on anything other than your initial order. Customer's are advised to ensure they purchase sufficient quantity of product to complete their project. Sally Twinkle Online cannot be held responsible for items discontinued or sold out where the customer has failed to order sufficient product at point of initial order.

All products are offered for sale subject to availability. If an item you have ordered is unavailable by the time we receive and accept your order we will notify you as soon as possible to offer you an alternative or a refund. No alternative products will be despatched without customer authorisation, in the event we cannot contact you your order will be cancelled and your payment refunded.

Data Protection & Security

All personal information requested at the point of order is necessary to process your order and will not be used for any other purpose without your permission. You will only be contacted by Sally Twinkle Online if it necessary in order to complete or discuss any order you place with us. Please ensure all personal information you provide is correct including phone number and email address in the event we should need to contact you. We reserve the right to decline any order that we determine may be fraudulent or misplaced. Sally Twinkle Online uses a third party payment system for your security online and your payment card details are not accessible by ourselves.

Delivery

Please Allow 3-5 Working Days For Delivery - UK Delivery Only

Order value up to £15.00, postage & packaging £2.75 Order value between £15.00 - £50.00, postage & packaging £3.95 Free Delivery on order values over £50.00. 

* Subject to stock availability, you will be notified by email of any out of stock items. Delivery is via Royal Mail Standard Services with approximate delivery time 3-5 working days from receipt of order, excluding weekends and bank holidays.

Returns Policy

All goods purchased from Sally Twinkle Online are covered by the Distance Selling Regulations 2000 (DSR 2000) and customers are advised to familiarise themselves with these prior to placing an order. Any orders placed online will be subject to these regulations. Should you wish to return any items covered by the Distance Selling Regulations 2000 you MUST inform us in writing or by email of your intention to do so within 7 days of receipt of the goods. Goods returned under the DSR 2000 will be refunded in full along with the original delivery costs. The cost of the return postage is non refundable. 

Placing an order with Sally Twinkle Online is deemed to be your acceptance of these Terms & Conditions.

 

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